Shipping policy
■ Carriers
Sagawa Express / Japan Post (DHL Express for shipments outside Japan)
If you would like a specific carrier, please ask us before ordering. We are generally unable to accept such requests after an order is placed.
■ Shipping fee (within Japan)
A flat ¥880 (incl. tax) nationwide. Free on orders of ¥10,000 or more including tax.
Some areas, remote islands among them, may carry an additional fee. If that applies we will let you know by email after your order.
■ Time until dispatch
We usually ship on the same or next weekday. At the latest, we ship within 3 business days of confirming your order (dispatch runs on weekdays only).
After dispatch, delivery usually takes 1 to 2 days (varies by region).
For bank transfer, we ship within 3 business days of confirming payment.
If an item is out of stock we will contact you promptly.
■ Requesting a delivery date and time
Requests for a delivery date or time slot are accepted by email or telephone (depending on circumstances, we may not be able to meet your request). Without a request, we deliver as soon as possible.
The delivery time slots are as follows.
- Morning
- 12:00–14:00
- 14:00–16:00
- 16:00–18:00
- 18:00–20:00
- 19:00–21:00
■ Shipping outside Japan
Shipped by DHL Express, arriving roughly 3 to 7 days after dispatch.
For shipping fees, how duties are handled (duties included / paid on delivery) and the countries we ship to, please see the Guide for Customers Overseas.
https://dcwhite.shop/blogs/service/guide-for-customers-overseas
■ Shipping enquiries
Telephone: 070-9480-7530
E-mail: info.s.o.connect@gmail.com
Hours: Mon–Fri 10:00–18:00 (excluding public holidays)