When shopping online, it is common to worry about the ``size'' of the product.
Therefore, we will accept size exchanges for purchases over ¥30,000.
The return process is also easy. DCWHITE will arrange the collection of the shipment, which is a tedious task. All the customer has to do is pack the product in a cardboard box and tell us the desired pick-up date, and the return work is complete. Of course, return shipping is free.
You can feel free to try on the item you are interested in as if you were actually trying it on.
Also, if there is a possibility of exchanging the size, please let us know at the time of purchase so that we can keep the size you want .
[Flow of size exchange]
① If the size of the item you purchased does not fit, please contact us using the contact details below, including your desired size and pick-up date.mail: info.soconnect@gmail.com
tel: 03-6447-5095
②Once we receive the returned item, we will immediately send you the item in the size you requested.
【others】
- This service is applicable to items with a unit price of ¥30,000 or more.
- Limited to items purchased on this site (dcwhite.shop).
- Sale items are not eligible for this service regardless of price.
- Size exchanges may not be possible if the item is out of stock.
- If we determine that the condition of the returned item is such that it cannot be sold again, we will return the item as is. *There is no problem at all if you try it on as usual.
- This service only refers to exchange. If you wish to return the item for a refund, please note that it will be based on the previous site terms and conditions .
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Please click here for a list of products eligible for this service.