Guide for Customers Overseas
About Us
D.C.WHITE(= District Columbia of WHITE) is a Japanese menswear brand reinterpreting Ivy Style through a contemporary lens.
Drawing from the sartorial traditions of America's East Coast, brand director ISHIHARA brings together his background in textiles and tailoring to craft pieces of singular character.
Most items are made in Japan, produced through close collaboration with skilled artisans who share the same commitment to quality.
Shipping Time & Costs
All international orders are shipped via DHL Express.
At checkout, shipping costs are displayed in your local currency at real-time exchange rates.
✦ Duties & Taxes Included (DDP) — No additional charges upon delivery.
◇ Duties & Taxes Not Included (DDU) — Local customs duties and taxes may be charged upon delivery.
DHL will contact you regarding any applicable fees prior to final delivery.
Fees typically range from 10–35% of the order value, depending on the destination country and product category.
EAST ASIA
🇰🇷 South Korea ✦ Duties & Taxes Included
Shipping Fee: ¥5,000 | Free shipping on orders over ¥50,000
Estimated Delivery: 3–4 days
🇹🇼 Taiwan ✦ Duties & Taxes Included
Shipping Fee: ¥3,500 | Free shipping on orders over ¥30,000
Estimated Delivery: 3–4 days
🇭🇰 Hong Kong ✦ Duties & Taxes Included
Shipping Fee: ¥3,500 | Free shipping on orders over ¥25,000
Estimated Delivery: 3–4 days
🇨🇳 China ◇ Duties & Taxes Not Included
Shipping Fee: ¥4,500 | Free shipping on orders over ¥80,000
Estimated Delivery: 4–5 days
SOUTHEAST ASIA
🇸🇬 Singapore ✦ Duties & Taxes Included
Shipping Fee: ¥4,500 | Free shipping on orders over ¥60,000
Estimated Delivery: 3–5 days
🇵🇭 Philippines ◇ Duties & Taxes Not Included
Shipping Fee: ¥4,500 | Free shipping on orders over ¥60,000
Estimated Delivery: 4–6 days
🇹🇭 Thailand ◇ Duties & Taxes Not Included
Shipping Fee: ¥4,500 | Free shipping on orders over ¥70,000
Estimated Delivery: 4–6 days
OCEANIA
🇦🇺 Australia ◇ Duties & Taxes Not Included
Shipping Fee: ¥8,000 | Free shipping on orders over ¥100,000
Estimated Delivery: 4–7 days
🇳🇿 New Zealand ◇ Duties & Taxes Not Included
Shipping Fee: ¥8,000 | Free shipping on orders over ¥100,000
Estimated Delivery: 4–7 days
NORTH AMERICA
🇺🇸 United States ◇ Duties & Taxes Not Included
Shipping Fee: ¥12,000 | Free shipping on orders over ¥100,000
Estimated Delivery: 4–6 days
🇨🇦 Canada ◇ Duties & Taxes Not Included
Shipping Fee: ¥12,000 | Free shipping on orders over ¥100,000
Estimated Delivery: 4–6 days
EUROPE
🇩🇪 Germany ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇫🇷 France ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇪🇸 Spain ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇮🇪 Ireland ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇵🇱 Poland ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇬🇧 United Kingdom ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
🇨🇭 Switzerland ◇ Duties & Taxes Not Included
Shipping Fee: ¥6,000 | Free shipping on orders over ¥70,000
Estimated Delivery: 5–7 days
Can't find your country? Please contact us.
Payment
We accept the following payment methods:
Credit & Debit Cards
Visa · Mastercard · American Express · JCB · Discover · Diners Club
Digital Wallets
Apple Pay · Google Pay · Shop Pay · PayPal
Japanese Payments
PayPay · Rakuten Pay · au PAY · Merpay
All transactions are processed securely.
Returns & Exchanges
We are unable to accept returns or exchanges on orders shipped outside Japan. Return shipping, customs handling, and re-import duties make this impractical for us to offer, and it applies to all international orders.
There are two exceptions.
Before your order ships — it can still be changed or cancelled in full. Please contact us as soon as you can. Once a parcel has left our studio, it cannot be recalled.
If something arrives damaged, faulty, or incorrect — that is our responsibility. Contact us within 7 days of delivery, with photographs if possible, and we will arrange a replacement or a full refund at our own cost.
Because we cannot offer exchanges, we would rather you ask before you order. Detailed measurements are listed on every product page. Tell us your usual size and how you prefer a garment to sit, and we will give you an honest recommendation.
Customer Support
Our team responds personally from Tokyo — no bots, no automated replies.
If you have any questions about sizing, shipping, or your order, please reach out via the chat button in the bottom-left corner of the page.