Privacy policy

1. Introduction

The D.C.WHITE Online Shop (hereafter "the Shop") regards the proper handling of customers' personal information (including information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information, hereafter "Customer Information") as an important responsibility, and complies with that Act, with other relevant laws and guidelines, and with this Privacy Policy.

2. Scope

This policy applies to all Customer Information obtained when you use the Shop.

3. Customer Information we collect

3.1 Information collected at the time of purchase

  • Basic information such as name, address and occupation
  • Contact details such as telephone number and email address
  • Information required for payment, such as bank account details
  • Other information you provide in connection with a purchase

3.2 Information collected while you use or browse the site

  • Items purchased, payment status, usage history
  • Technical information (cookies, IP address, device identifiers, browser, language, referring URL, pages viewed, time spent, date and time of access, and the like)

3.3 Information collected through surveys

  • Survey responses, including how you use the Shop and what you would like from it

3.4 Information collected when you request a restock notification

  • Your email address and the item and size concerned

4. Purposes of use

Customer Information we collect is used for the following purposes.

  • Providing the service: shipping, payment, customer support and the like
  • Improving the service: analyzing usage, planning and developing new services
  • Customer success: responding to enquiries, sending important notices
  • Marketing: delivering and measuring advertising, announcing campaigns
  • Operational management: handling breaches of terms and other problems, running the service safely
  • Restock notifications: sending email to tell you an item you asked about is back in stock

5. Provision to and entrustment with third parties

The Shop may provide or entrust the minimum necessary Customer Information to subcontractors, partner businesses, successors to the business and the like. In every case, the information is handled under sufficient review and appropriate supervision.

  • Subcontracting (shipping, payment, data analysis and the like)
  • Partner businesses involved in delivering and measuring advertising
  • Succession of the business (merger, corporate split, transfer of business and the like)
  • Provision required by law or by a public authority
  • Cases where we judge it necessary to protect rights or resolve a dispute

6. Information security management

We take appropriate safety measures to prevent the loss, destruction, alteration or leakage of Customer Information. We require equivalent management of our subcontractors and supervise them accordingly.

7. Use of Google Analytics and cookies

The Shop uses Google Analytics to analyze how the site is used. The data collected is managed under Google's own policies. We may also use cookies for purposes such as improving convenience and delivering advertising. You can disable cookies in your browser settings, though some site functions may then be limited.

8. Corrections made by the Shop

Where information required for payment, such as an address, postal code or the name of a financial institution, has changed, the Shop may update it to the correct information.

9. Your rights (checking, correction, disclosure and the like)

  • Checking and correction: possible at any time from your account page and elsewhere.
  • Disclosure of retained personal data: where a request is made under the law, we disclose without delay, save for the prescribed exceptions.
  • Correction, deletion, suspension of use and the like: we respond in accordance with the law to requests from the person concerned or a duly authorized representative.

10. Disclaimer

  • The Shop bears no responsibility for the protection of personal information on external sites. Please check each site's own policy before use.
  • Please keep your identification details (ID, password and the like) under your own strict control.

11. Revisions to this Privacy Policy

The Shop may revise this policy from time to time. On revision, we will give notice of the content and effective date, or make it known on the site. Where the law requires consent, we will obtain it by the prescribed means.

12. Contact

For enquiries about this policy and for any request, please contact us below.
Telephone: 070-9480-7530
E-mail: info.s.o.connect@gmail.com