Refund policy
Return and Refund Policy
1. Returns
We accept returns within 7 days of delivery. Please contact us in advance by chat or email, then send the item back to the address below with shipping prepaid.
Return address: D.C.WHITE, Shinyo Building 5F, 9 Bentencho, Shinjuku-ku, Tokyo 162-0851
Once the item reaches us and we confirm it is in resalable condition (unused, tags attached, unsoiled), we refund the full amount. Refunds are issued to the same payment method used for the order, and processing may take 3 to 5 business days.
2. Exchanges
We accept exchanges within 7 days of delivery, subject to stock. Please contact us in advance by chat or email to tell us you would like an exchange.
For exchanges for personal reasons (size, a different impression of the item and so on), you cover only the return shipping; we cover shipping the replacement. Please send the item back to the address below with shipping prepaid.
Return address: D.C.WHITE, Shinyo Building 5F, 9 Bentencho, Shinjuku-ku, Tokyo 162-0851
For orders of 40,000 yen or more including tax, we also cover the return shipping. In that case we arrange collection, so there is no need to send the item yourself. Please be sure to contact us first.
Once the item reaches us and we confirm it is in resalable condition, we ship the replacement.
3. When returns and exchanges cannot be accepted
In the following cases the item cannot be resold, so we are unable to accept a return or exchange.
- Items that have been worn, even once
- Items whose tags or accessories have been lost or damaged
- Items soiled or damaged after delivery
- Sale items or items at a special price
- A second exchange
- Purchases made from outside Japan
*If you have only tried the item on, you will almost never fall under the conditions above.
4. Cancellations
Whether a cancellation is possible depends on how far the order has progressed, so please contact us by chat or email as soon as you can. After dispatch, the request is handled as a return rather than a cancellation.
5. A note and a request
We want to take as much uncertainty out of buying online as we can. If anything about an item is unclear, fit or color included, please ask us, even before you order. We will answer honestly, so that the experience is one you are glad to have had.